WhiteHat Jr - Director - Analytics - Delivery - IIM/MDI/ISB/FMS

An incredibly rare opportunity for a passionate, pedigreed Sales Analytics Leader to join WhiteHat Jr, the fastest growing Ed-Tech start-up backed by BYJU's (The largest Ed-tech company in the world) and an award-winning management team. The founder is highly reputed with a blue-chip pedigree and a history of successful exits. WhiteHat Jr has shown blockbuster results in the first 18 months, targeting an immediate $1.1+ Billion market, enabling tremendous experience and wealth generation opportunity in a short time for a dynamic, out of the box thinker.

Read more about the land mark deal here - https://techcrunch.com/2020/08/05/indias-byjus-acquires-whitehat-jr-for-300-million/

Qualification: Engineering/Post Graduate from premium Tier 1 institutes (ISB/IIM/IIT/BITS Pilani/SPJain/JBIMS)

We are looking for a passionate, pedigreed Analytics Leader with hands-on experience of handling data at large scale and driving business intelligence with minimum 5 -10 years of experience.

Responsibilities:

- Leading and owning data and analytics for the Delivery BU.

- Leading a team of 8-9 analysts and MIS resource for Customer Operations- Driving CSat and NPS through TAT reduction and FTR.

- Providing Deep analytics to drive reduced TAT, First Time Resolution and drive NPS

- Deep understanding of analytics across inbound and outbound communication across variety of customer channels- Calls / Emails / Chat / App- usage behaviour

- Staffing, Scheduling, Capacity Modelling, Utilization and ongoing optimization with respect to Workforce Planning

- Deriving Insights based on Customer Life Cycle across customer journey and consumer behaviours

- Providing Quality Metrics on Accuracy and Performance

Skills Required :

- Data Analytics Visionary.

- Strong in SQL, Python and Excel

- Experience in the field of Data Analysis, Data Visualization.

- Strong in analyzing the Data and creating dashboards.

- Strong in communication, presentation and business intelligence.

- Multi-Dimensional, "Growth Hacker" Skill set with strong sense of ownership for work.

- Aggressive - Take no prisoners- approach.

Behavioral Traits:

- Radical Accountability: Run the vertical like your own business. Product is incredibly high quality with 20%+ conversion.

- Systems Thinking: Early stage start-up hence requires incredible detail orientation and process thinking. Do-er versus a talker.

- Extremely creative/hacker mind-set with In-depth knowledge of the subject.

- For more background, please find a glimpse into both our student experience as well as representative teachers on the platform.

Student Experience https://www.youtube.com/watch?v=P4xcVvxxZBA

Representative Teachers https://www.youtube.com/watch?v=5teeOqHoEvs&t=64s