Job description: Associate Quality Director / Quality Manager
The QA expert plays a crucial role in maintaining the quality of the English product by ensuring that the workflow is defined and the parameters for a world class product are met.
Roles & responsibilities:
- Ensure that the Lesson plans and associated assets have adhered to the workflow defined prior to going live.
- Test the Classes and log student/teacher feedback on various parameters like Kid Delight, ease of understanding of lesson plan by teacher, duration, difficulty level
- Log errors pointed in Lesson Plans and other associated assets post go live basis audits as well as feedback from teachers and students and ensure that they are corrected
- Take regular feedback from students and teachers to ensure that the classes are meeting the quality standards
Skill Set & Competencies:
- 5 years of experience in Content Review and development
- Master's in English
- International Certifications would be an added advantage
- TFI experience would be a plus
- Understanding of English Pedagogy would be desired
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