Whatfix - Senior Platform Product Manager - SaaS/Cloud

Senior Product Manager : SAAS/Cloud

Who are we?

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that helps accelerate product adoption and reduce support/training efforts by providing Contextual and Step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.

What sets us apart from the rest?

- With many Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.

- The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of!

- With YoY revenue growth of over 300%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list

- We have also been recognized by Gartner as a Global Market Leader in the digital adoption space, and listed by LinkedIn amongst one of the Top 5 startups in India!

- Our Customer centricity is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights

- This is what our investors have to say - SoftBank , Sequoia, Stellaris , Cisco , Eight Roads, Helion Ventures

Are you ready for the next phase of your growth?

- We are looking for a stellar Senior Product Manager who is passionate about solving complex problems within the B2B enterprise space and preferably have addressed concerns around product adoption with use cases such as onboarding / First time use & ongoing discovery & learning.

- You will be leading a new product line with an opportunity to build it from scratch!

- You will be part of a close-knit motivated team of rock stars both on the engineering/development & Go to Market (GTM) side.

What do you get to do?

- Define the product strategy & plan through deep market research, discovery by interviewing CXO & business heads as well as end users

- Translate product strategy & plans into detailed requirements identifying the "end state", breaking down them into "iterations" by working with target customers & development with a bias towards faster time to market & learning

- Ability to stack rank stories with effective balance of customer problem/value, applicability to broader target market and utilization of development resources

- Build consensus across stakeholders - Management, Customer/Customer Success, GTM, development - by clearly articulating the product decisions and choices

- Drive product launches including working with PR team, R&D, design, sales & marketing

- Act as a product evangelist to build awareness and understanding for both internal & external stakeholders

What you need to have/ bring to the table :

- Must have 5-7 years experience as a Product Manager for B2B/Enterprise market with ownership from concept to launch

- Experience addressing concerns around product adoption with use cases such as onboarding / First time use, ongoing discovery & learning across applications is highly desirable

- Comfortable conducting customer interviews remotely and in person with CXO & business head level roles besides end users and deep empathy with customer process & pain points

- Proven experience of taking decisions based on validated learning combining qualitative and quantitative data analysis (Knowledge of Analytical and Data Mining tool is a plus)

- Proven experience on building a B2B product from scratch (0...1) and successfully validating and launching the MVP/v1 is a big plus

- Experience driving solutions by working with design, developers, QA, along with other internal & external stakeholders

- Working knowledge of lean methodology, agile & iterative development

- Excellent written and verbal communication skills