Whatfix - Senior Product Manager - Platform

Who are we ?

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that helps accelerate product adoption and reduce support/training efforts by providing Contextual and Step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.

Are you ready for the next phase of your growth ?

We want to strengthen our platform story by making it easier for enterprises to adopt Whatfix. The Infrastructure team at Whatfix builds reliable and secure services to serve both internal and external customers' needs. We are looking for a Product Manager who is passionate about solving complex problems that are broad based and spans multiple products. If you are a champion of platform reliability, data privacy and security then this is the role for you. You will be part of a close-knit motivated team of rock stars both on the engineering and Go to Market (GTM) side.

What do you get to do ?

- Gain deep understanding of enterprise platform needs that will enable them to onboard fasteruild a strategy for and deliver on platform capabilities driving the success of the platform that will be used by both internal and external customers

- Build a strategy for and deliver on platform capabilities driving the success of the platform that will be used by both internal and external customers

- Develop and maintain a product roadmap that is aligned with stakeholders adapting to customer and market needs.

- Translate product roadmap and plans into detailed requirements identifying the "end state", breaking down them into "iterations" by working with target customers & development teams with a bias towards faster time to market

- Ability to stack rank stories with effective balance of customer benefit/value, applicability to broader target market and utilisation of development resources

- Build consensus across stakeholders - Customer, Customer Success, GTM and engineering clearly articulating the product decisions and choices

- Drive product launches working with product marketing, engineering and sales

- Act as a product evangelist to build awareness and understanding for both internal and external stakeholders

- Inspiring and energising development teams for the betterment of our customers

What do you need to have ?

Must Have :

- 4 years experience as a Product Manager in B2B/Enterprise market

- Technical know how and domain knowledge of cloud platforms like AWS, Azure.

- Operational experience in complex deployments, including defining, measuring and monitoring SLAs towards reliability goals.

- Experience taking decisions based on validated learning, qualitative and quantitative data analysis.

- Excellent written and verbal communication skills

Nice to have :

- Envisioned and delivered infrastructure services both internally and externally at enterprise scale.

- Familiarity with GDPR, HIPAA, SOC compliances and what it means to stay conformant.

- Experience building products and services to accelerate internal engineering teams.

- Comfortable conducting customer interviews remotely or in person and deep empathy with customer workflows & pain points