Whatfix is looking for a Senior Customer Success Manager to drive proper adoption and usage of the Whatfix product, ultimately providing the highest level of customer delight and value. You will also partner with members of the cross-functional account team to execute tactics that support the greater company strategies for account retention and growth. You play a crucial role in engaging the customer and building a strong relationship between the brand and the customer. In this role, you will act as an advisor and serve as the single point of contact for multiple customer accounts. In short, the entire role is to deliver a happy, satisfied, referring customer. Come what may! Responsibilities: - Work closely with sales team to ensure effective and efficient onboarding of new customers and drive greater usage/adoption over time - Monitor customer usage throughout the customer lifecycle to not only identify and prioritize at-risk accounts but also run standardized plays to mitigate churn - Ensure client is achieving optimal result and ROI post implementation Drive successful implementation of Whatfix on customer environment keeping in mind the best industry practices. - Lead web-based new product on-boarding training sessions for enterprise clients - Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs - Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers - Support the resolution of delivery, implementation or technical issues Perform other duties as assigned Basic Qualifications: - 4+ years of customer engagement experience preferably from b2b environment Preferred Qualifications: - Flexibility to adapt with the demands of the business - Excellent verbal and written communication skills - Experience working with clients in the technology or SaaS industry - Experience using CRM such as Pipedrive and Microsoft Office and/or G-Suite - Problem solving skills, time management and organization skills - Understanding of basic sales concepts to support internal sales efforts - Knowledge or previous work experience with JavaScript, HTML, CSS will come in handy We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Bangalore

whatfix - Senior Customer Success Manager 

whatfix - Senior Customer Success Manager  ,Job Description for whatfix - Senior Customer Success Manager  in Whatfix in  Bangalore for (4-10) years of experience. Apply Now!

Job Description for whatfix - Senior Customer Success Manager  in Whatfix in  Bangalore for (4-10) years of experience. Apply Now!