Western Union - Specialist - Business Development

Responsibilities:

Deliver on the financial objectives: (80%)

- Transactions, Revenue & Location goals delivery for the region

- Effective utilization of budgets through calendar based festival activations in the region to improve run-rates & business indicators

- Strategic network expansion to cover white spots, improve customer service and protect/grow the business

- Proactively build intelligence on various competition and proactively and tactically respond with action to achieve business goals

- Drive the agent and agent teams to ensure WUMT remains core business and the agent team is fully energized and engaged

- Build and deliver visual excellence for identified network in the region

- Ensure improvement in high performance network (PGS) though impact points, schemes & promotions to retain top of mind at network level

- Ensure improvement in customer retention and new customer acquisition through effective programs, festival calendar execution and efficient promotions

- Support deliver of KYA project (RBI & Global) for the region

Deliver the India Post objectives: (20%)

- Create and maintain a robust engagement architecture at the Circle and state offices

- Map and manage stakeholder engagement - internal & external

- Pursue time bound processing of Western Union key objectives at India Post Circles

- Coordinate with the India team to resolve any bottlenecks support solutions at India Post state circles

- Oversee the budget marked to support India Post performance including operational benchmarks

- Ensure India Post deliverable is top of mind for the corporation

Qualifications:

- Minimum 3 years of business to business solution sales and sales support experience with a proven track record essential

- Proven record in solution selling within the financial services marketplace and/or business-to-business segment; preferred banking industry

- Excellent communication and listening skills

- Ability to identify opportunities and control sales process to close a deal with a win/win outcome

- Ability to ask probing questions to understand needs of customer

- High degree of professionalism, with a confident, assertive style

- Strong desire to succeed and self-motivated / self-starting

- Strong leadership skills including the ability to lead by example

- Strong collaborative and team building skills

- Effective time management skills including the ability to direct others to a desired outcome

- Strong salesforce.com skills

- Solid computer skills with ability to use MS Excel, Word and PowerPoint

- Experience in the banking industry - an asset

- Demonstrated negotiation capabilities, with an ability to build and maintain strategic working relationships

- Excellent interpersonal and formal presentation skills

- Superior customer service skills with a focus on building customer loyalty

- Knowledge of the international payments marketplace - an asset