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10/10 Kavita Verma
Team Lead - HR at Webmatrix Technologies

Views:1461 Applications:37 Rec. Actions:Recruiter Actions:14

Webmatrix Technologies - Team Leader - Operations (5-7 yrs)

Mumbai Job Code: 622821

Qualification:

Professionally Qualified, Preferably - MBA with specialization in Operations Management

Experience:

Last 5+ yrs in BPO Operations. Grown into a Leadership role - Team Leader

Profile:

- Strong business acumen

- Entrepreneurial bent of mind

- Strong experience in people management (50+ FTEs)

- Vendor / Partner Management

- Customer Management

- Strong Functional/Domain experience

- Operations Excellence (Metrics, Quality etc)

- Thorough practical understanding of BPO / KPO Management - preferably with hands-on experience in process transition

Core Values:

- Integrity, Stewardship, Customer Focus, Eventually Head Entire Operations.

The ideal candidate:

- Has a minimum of 2 years of Mid management experience, preferably with a solid understanding of BPO / KPO processes (non-voice - Voice)

- Has proven ability to lead, motivate and engage a diverse and large work force as well as to engage and influence multiple stakeholders

- Displays ability to develop, implement and track operational plans

- Has strong change-management skills, envisioning and overcoming obstacles while ensuring benefits are realized

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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