Webmatrix Technologies - Team Leader - Operations

Qualification:

Professionally Qualified, Preferably - MBA with specialization in Operations Management

Experience:

Last 5+ yrs in BPO Operations. Grown into a Leadership role - Team Leader

Profile:

- Strong business acumen

- Entrepreneurial bent of mind

- Strong experience in people management (50+ FTEs)

- Vendor / Partner Management

- Customer Management

- Strong Functional/Domain experience

- Operations Excellence (Metrics, Quality etc)

- Thorough practical understanding of BPO / KPO Management - preferably with hands-on experience in process transition

Core Values:

- Integrity, Stewardship, Customer Focus, Eventually Head Entire Operations.

The ideal candidate:

- Has a minimum of 2 years of Mid management experience, preferably with a solid understanding of BPO / KPO processes (non-voice - Voice)

- Has proven ability to lead, motivate and engage a diverse and large work force as well as to engage and influence multiple stakeholders

- Displays ability to develop, implement and track operational plans

- Has strong change-management skills, envisioning and overcoming obstacles while ensuring benefits are realized