Warranty Solution Manager - PMO - Automotive Domain

PMO-Warranty Solution Manager

Job Responsibilities: TWS PMO

- Lead the initiation phase of the Tractor Technical Warranty Solution Project, collaborating with key stakeholders to define project scope, objectives, and deliverables.

- Develop a comprehensive project plan, outlining tasks, timelines, and resource requirements.

- Ensure alignment of project goals with organizational objectives and strategic initiatives.

- Establish and maintain strong relationships with project stakeholders, including cross-functional teams, technical experts, and external vendors.

- Act as a liaison between project teams and senior management, providing regular updates on project progress, risks, and issues.

- Work closely with functional managers to allocate resources effectively and ensure the right skill sets are available for project tasks.

- Monitor resource utilization, identifying potential bottlenecks, and proposing solutions to optimize project performance.

- Proactively identify project risks and develop mitigation strategies to address potential issues.

- Implement a robust risk management plan, regularly reviewing and updating it to ensure timely risk response and resolution.

- Establish and enforce quality standards for project deliverables, ensuring that all aspects of the Tractor Technical Warranty Solution meet defined criteria.

- Implement a continuous improvement process, fostering a culture of quality and accountability within the project team.

- Develop and maintain a communication plan to keep all stakeholders informed about project status, milestones, and issues.

- Generate regular progress reports and presentations for executive leadership, highlighting key achievements and addressing challenges.

- Lead change management efforts, ensuring that the organization is prepared for and embraces changes introduced by the Tractor Technical Warranty Solution Project.

- Develop communication strategies to facilitate a smooth transition and minimize resistance to change.

- Establish key performance indicators (KPIs) to measure project success and monitor them throughout the project lifecycle.

- Conduct regular performance reviews and implement corrective actions to address any deviations from the project plan.

- Oversee the project closure phase, ensuring that all project objectives are met and that lessons learned are documented.

- Work with relevant teams to transition project deliverables into operational processes.

- Foster a culture of continuous improvement within the PMO, promoting best practices and lessons learned from the Tractor Technical Warranty Solution Project.

Qualifications:

- Bachelor's degree in project management, business administration, Engineering or a related field, MBA will be Plus point

- Proven experience in managing complex projects, preferably in the automotive or technical solutions domain.

- Project Management Professional (PMP) certification is a plus.

- Strong leadership, communication, and problem-solving skills.

- Ability to collaborate with cross-functional teams and manage competing priorities effectively.

- Strong project management skills with the ability to drive cross-functional teams.

- Excellent analytical and problem-solving abilities.

- Knowledge of warranty regulations, policies, and best practices.

- Effective communication and negotiation skills.

- Proficiency in data analysis tools and reporting.

- Customer-centric mindset with a focus on continuous improvement.