Warranty Analytics - FMCG/Telecom

As an account manager you are responsible to achieve the business target defined by the organization as well as client.You will be responsible to work with onshore, offshore as well as client team to drive operational rigor to achieve the business goal. Support client team & Onshore in the development of analytics techniques based on client warranty data to drive business saving for the client

Operational Responsibilities :

- Responsible to drive business saving with offshore, onshore & client team as per defined yearly target

- Setting up the new service, develop the analytics methodologies with the client & onshore team, and make sure that the business requirements are met.

- Gather knowledge from client engineers and build skill to analyze reports

- Recommend and implement process changes to drive efficiencies

- Tracking and improving Emerging issue identification and prioritization

- Should be able to guide & mentor modeling experts & data scientist to drive business outcomes

- Implement practices and metrics to improve operational efficiencies

- Develop Key Performance Indicators (KPIs) to monitor Client-specific operations

- Process optimization, using analytics and performance measures to drive continuous improvement

- Responsible for communicating service level performance to client.

- Monitor and interpret process KPI's

Education Qualifications / Experience :

- Engineering Grads / Master in Stats / Management degree

- Experience in managing after-sales service chain in warranty, warranty claims, reliability and product quality