WareIQ - Fulfilment Operations Lead

Fulfilment Operations Lead

About WareIQ:

We are making India's e-commerce businesses successful by giving them the power of Amazon prime-like logistics. Modern eCommerce consumers want the same & next-day delivery. But the infrastructure in India can't keep up. 80% of eCommerce parcels outside Amazon reach customers in 5-10 days.

India eCommerce demand is highly fragmented, yet 90% of brands ship from a central warehouse If platforms & brands don't offer prime-like shipping timelines, customers don't buy High fixed investments, rigid contracts & tech complexity makes prime-like fulfilment infrastructure inaccessible to online brands. Enter WareIQ.

WareIQ allows eCommerce companies to compete with Amazon service levels by bringing their average timelines from 5-10 days to the next day. We're a software-only platform that connects a nationwide network of fulfillment centers and last-mile couriers centralizing all tools in a single platform Ownership of logistics SLAs by WareIQ fulfillment experts Micro-fulfillment model billed on usage with no minimums Onboarding in 7 days vs 3-6 months WareIQ is backed by leading global investors including Y Combinator, Funders Club, Flexport, Pioneer Fund, Soma Capital, and Emles Venture Partner.

Role And Responsibilities:

- Manage end-to-end Logistics & Warehousing requirements for all brands acquired in Southwestern of India.

- Manage & Negotiate contracts with 3PLs and scout for new service providers.

- Ensure best-in-class Service Levels across channels at optimum costs.

- Develop exhaustive know-how of WMS/OMS for Outbound fulfilment operations

- Resolve operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, pricing issues, and financial post-sales programs, reporting).

- Prepare reports on SLAs at Brand X Channel X Region levels along with inventory levels, supply chain progress, procedural efficiency and other issues for senior management.

- Ensure compliance with the company policies and relevant SOPs

Key Operations Metrics:

- Marketplace SLAs on Speed & Error Rates

- Cost to Serve (Order Fulfilment Costs as % of GMV)

- Inventory Accuracy

Key Skill Sets Required:

- Required Analytical mindset

- Negotiation Skills

- Stakeholder Management

- Team management / Project Management

- Multitasking & strong organizational Skills

- Self-Motivated & able to work independently.