Walmart Labs - Manager - Workforce Management

Title : Workforce Planning Manager

About the team :

- At Wal-Mart, our Workforce Management Forecast and Capacity Planning Team is dedicated to the strategic optimization of our workforce to ensure that our operations run smoothly and efficiently. We take pride in our role as the architects of workforce planning, creating a strong foundation for the success of our organisation.

- We are a dynamic team of dedicated professionals with a passion for data-driven decision-making and a deep understanding of the critical role that workforce management plays in creating value to Wal-mart customers. Our team is comprised of experienced WFM leaders, analysts and planners who are committed to excellence in every aspect of forecasting and capacity planning.

About you :

- You are an expert in workforce management bringing a wealth of experience to the table. You leverage on historical data, seasonality, and industry trends to provide and clearly communicate actionable insights into improving forecast accuracy and enhance interval level resource allocation.

- You are driven by results and bias for action. Your efforts are geared towards achieving tangible outcomes that bring value to our customers through team work, relationship building and effective communication with different stakeholders and leaders.

In this role, you are expected to :

- Own long, medium, and short term planning cycles - from forecasting, capacity planning to intraday management.

- Provide enhancements to the existing locked forecast process. Optimize long-term planning, from workload input, process, and tools.

- Forecast volumes and productivity assumptions across all channels and lines of businesses using historical data, trends, seasonality and events. Quickly identify and explain fluctuations in volume, AHT, and other assumptions to adjust resources accordingly.

- Build forecast models and scenarios to support product initiatives. Provide analysis to assess and mitigate risk associated with every scenario.

- Distribute daily and interval workload forecast by site six weeks in advance.

- Build weekly performance reports tracking forecast delivery-ability to interpret and present actual performance through slides and graphs.

To thrive in this role, you need :

- First, A high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment

- A Bachelor's degree with an emphasis in Finance, Accounting, Economics, Math and/or Business or equivalent experience

- 5+ years of hands-on experience in operational forecasting, capacity planning, and scheduling for a multi-location operation.

- Previous Capacity Planning / Forecasting experience strongly preferred as well as experience with business intelligence and analytics.

- Experience working with senior leaders in automating and implementing new systems and processes.

- To build complex models using various statistical tools for optimization and then communicating data, plans or risks clearly and succinctly.

- To be proficient experience in Microsoft Excel and Google Sheets required; SQL is a big plus. Some programming experience is a plus.

Benefits : Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer : Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.