Wakefit - DGM/Regional Head - Retail Operations - West Region

About Wakefit:

Wakefit.co is a pioneering home and sleep solutions company that was founded in March 2016 by Ankit Garg and Chaitanya Ramalingegowda. With a steadfast commitment to research and innovation, Wakefit.co aims to become the most beloved home solutions brand in India. The company boasts an extensive range of products including mattresses, pillows, bedframes, mattress protectors, comforters, bedsheets, back cushions, sofas, coffee tables, shoeracks, lighting, decor, and much more. Notably, all of Wakefit.co's products are manufactured in-house.

Operating through its own online platform as well as other online marketplaces, Wakefit.co places paramount importance on delivering exceptional customer experiences. Having successfully served over 1 million customers over a span of six years, the company has amassed more than 300,000 positive online reviews. Wakefit.co has secured funding from renowned investors including Sequoia Capital India for Series A, Verlinvest and Sequoia Capital India for Series B, and SIG, Verlinvest, and Sequoia Capital India for Series C. The company has consistently achieved a remarkable 3x revenue growth year-on-year since its inception and currently holds a valuation of 2800 crores.

Wakefit.co adopts an innovative delivery model that revolves around a product-centric approach, investing significantly in research and innovation to create cutting-edge products that outpace industry standards. A distinctive feature of the brand is its direct factory-to-customer shipping method, leading to substantial cost savings that are passed on to the customers. The brand's uniqueness lies in crafting products based on extensive customer feedback and thorough research.

Responsibility:

- Responsible for P&L of the region and stores.

- Manage a team of Area Managers, Trainers, Regional VM and Regional BD

- Competition Benchmarking

- Market Insights.

- Hiring

- Training Requirements.

- Expansion.

- Responsible for Service Standards and Store Hygiene.

Measurement:

- PSPM Target vs Achievement.

- Growth in Revenue per Walking.

- New Business Target vs Achievement.

- New Store Performance against Commitment.

- Same Store Growth.

- Profitability at Store level and Region level.

- MA, Internal Audits, NPS Scores.

- Commercial Hygiene.