Wadhwani Foundation - Manager - Community Engagement

Community Engagement Manager - IT

Job Description:

The Role Context: The Community Engagement Manager is responsible for building a positive relationship with our client-participants after they have completed a training intervention with WITP. They are a key contributor to bridging the gap between technology training to technology implementation for our participants in their respective departments. Their role will be to create a network of technology experts, who can be leveraged by our participants for project implementation. They will play pivotal role in ensuring all learning needs are fulfilled to enable participants apply their emerging technology learnings to action in their departments.

A few of the main duties of an engagement manager are assigning company resources and content to the client-participants, managing the client expectations, and working with them to identify potential areas for doing a project to implement the relevant technology with WITP. They also have to prepare reports on the progress of the projects, connections made and progress on resource and content consumption by our client-participants.

Key Responsibilities:

- Alumni that have been taught, reach out to them and ask them to work on emerging technology space/ projects.

- Develop a mentor/ consultant network in emerging technologies (AI, Analytics, Data Science, Computer vision, Natural language processing, drones, IOT, blockchain, ARVR & RPA (robotic process) who will help the bureaucrats 1-1.

- Connect with them through different modes (email/ call/ in-person). Motivate them to attend our 360 degrees connect, webinars series/ master classes/ video use cases/ written use cases/ articles/ help desk.

- Build and foster relationships with technology subject matter experts (SME) community across India to connect them with our participants.

- Participate, leverage and anchor the tech-network to have increased tech-SME connects within the tech-community for WITP.

- Develop and execute creative strategies to engage with customers and other stakeholders on all online platforms, such as learning platforms, events & forums, social media platforms, messaging groups etc.

- Identify and share valuable and relevant topical content (articles, written and video-based use cases and case studies, etc.) keep communities engaged periodically.

- Engage, determine and identify possible technology implementation projects from participants for WITP.

- Creating content for social media channels, blogs, email WITP campaigns, and other marketing communications.

- Represent and amplify the stories, use cases, feedback, trends, and impact of our community to support our product building.

- Plan & execute offline event calendars with end-to-end ownership to drive community engagement.(from invitation, RSVPs to Testimonial Generations).

- Organizing various community building initiatives to cultivate and grow participation in various company-owned forums. (invite them for refresher courses, webinars, and other related events of WITP.)

- Generating meaningful customer feedback through surveys and interviews/meetings (virtual as well as in-person)

- Observe, identify and recommend client-participants with specific project needs to mentor-pool to realize Proof of Concepts (POCs) and pilots as projects with WITP.

Skills & Experience:

- Minimum Graduate, B.E/ B.Tech is preferred. MBA/post-graduate degree from a reputed institute will be a plus.

- You should have at least 10 years of experience in technology background, data science, machine learning, or related emerging technologies as a student/practitioner / SME (freelance or full-time).

- Experience and background or exposure to having an understanding of emerging technologies and must have an active network / be a part of the technology network.

- You should have to experience in IT project management skills.

- Experience in having worked in governance and policy will be an asset but is not essential.

- Ability to build and grow relationships. A strong network in India's emerging technology Subject Matter Expert ecosystem would be preferred.

- Strong program and project management to execute multi-location programs.

- Familiarity with technology and communication tools - especially tools like Zoom, Teams, Google Hangout, etc.

- Awareness of emerging technologies and work experience in emerging technology companies would be preferred.

About Wadhwani Foundation (www.wfglobal.org):

Mission: Accelerating economic development in emerging economies through high-value job creation Objectives: Enabling the creation of 10M jobs and placement of 25M by 2030 across 20-25 emerging economies.

Wadhwani Foundation is a not-for-profit with the primary mission of accelerating economic development in emerging economies by driving large-scale job creation through entrepreneurship, innovation and skills development. Founded in 2000 by Silicon Valley entrepreneur, Dr. Romesh Wadhwani, today the Foundation is scaling impact in 25 countries across Asia, Africa, and Latin America through various Initiatives. More details on the various programs at the end of the document.