Vserve - Vice President - Human Resources

About Vserve:

Vserve Ebusiness Solutions is a leading e-commerce agency and solutions provider with a significant footprint in the USA, delivering comprehensive services with delivery centers in India and the Philippines. As we expand our operations and services, we are looking for an experienced Vice President of Human Resources to lead our HR initiatives, fostering a productive and positive work environment across all locations.

We work on various domains like Product Data Management, E-store Development, Customer support both voice & non voice, Data and Image management, Data Intelligence and Digital marketing.

1. We are a fast growing company with over 400 people growing at over 50% Year on year. There are many opportunities for you to grow internally

2. Flat organization structure and flexible work culture which will enable you to shine

3. We always recognize, nurture each and every individual to implement their ideas for the betterment of the projects

Job description:

The Vice President of Human Resources will be at the helm of developing and executing human resource strategy in support of the overall business plan and strategic direction of the company. This includes areas such as succession planning, talent management, change management, organizational and performance management, training and development, and compensation. The VP HR will provide strategic leadership by articulating HR needs and plans to the executive management team, shareholders, and the board of directors.

Roles & Responsibilities :

1. Strategic Leadership

- Develop HR plans and strategies to support the achievement of the overall business operations objectives

- Function as a strategic business advisor to the executive/senior management of each business unit regarding key organizational and management issues

2. Talent Management

- Work with the recruitment team to attract, retain, and develop high-quality talent

- Design and implement a comprehensive talent acquisition strategy

- Develop comprehensive strategic recruiting and retention plans to meet the human capital needs of strategic goals

3. Performance Management

- Develop and implement a performance management system that aligns with corporate and operational

- Provide oversight and direction regarding performance management, workforce planning, succession planning

4. Training and Development

- Develop and implement comprehensive compensation and benefits plans that are competitive and cost-effective for the firm.

- Offer expert advice on staff learning and development, career paths, and employee satisfaction initiatives

5. Compliance and Employee Relations

- Ensure that the organization complies with all existing governmental and labor legal requirements

- Direct the preparation of information requested or required for compliance

- Oversee the management of employee rel

6. Culture and Environment

- Develop and nurture a positive working environment across all business locations

- Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures

Qualifications:

- Master's degree in HR, business, or a related field

- 10+ years of HR experience, with at least 5 years of executive HR experience

- Experience in the BPO industry and knowledge of global HR practices, including expertise in the Indian and Philippines markets

- Exceptional communication and interpersonal skills

- Strong leadership and team management abilities

What we offer:

- An opportunity to be a part of a dynamic, growth-oriented company

- A chance to lead and shape the future of HR in a multicultural and fast-paced environment

- Competitive compensation package, including incentives and benefits

Vserve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.