VP - Technology - Global Cloud Operations

- Candidate should have either valid H1/GC/Citizenship. Do not apply if you are seeking sponsorship of H1 -

The Vice President Global Cloud Operations (VPGCO) is responsible for consolidating, managing and driving the continuous evolution and improvement of our client's Networks- global cloud infrastructure and associated operational procedures. The VPGCO will lead the global operations, infrastructure, customer care and service delivery functions for the global cloud service portfolio and will identify requirements, manage priorities, provide status, manage budgets, and ultimately ensure that service delivery is on time, on budget, and of maximum quality.

This is global position with around 150 members reporting to you.

Job Description

This is a high-profile, GLOBAL position requiring a proven and experienced operations executive, steeped in cloud based platforms. A strategic manager with a high level of business acumen, pension for innovation, natural leadership skills, transformative mind-set and a hyper-focus on making a positive impact!

- 15+ years of experience in an operational, management, or services delivery role (Ideally for a Managed Services Provider, Cloud Hosting, or Telecom company)

- 5+ years of experience managing high\-volume customer\-facing SaaS applications is required

- 5+ years of upper management experience and leadership skills

- 5+ years Hands-on experience in 24x7x365 cloud operations or SaaS Operations

- Direct experience driving continuous improvements in process and operational efficiencies. Lead process-improvement efforts and manage the implementation of both business processes and technical solutions. Drive best practices across cross functional teams.

- Expert in managing Global Infrastructure and the team that manages Global Infrastructure to meet regional compliance requirements and achieve 99.999% up time with high velocity on ticket resolution and issue remediation.

- Knowledgeable in HIPAA, PCI, EU Data Sovereignty and Privacy, and other compliance metrics along with ISO 9000 and other quality assurance metrics and capable of implementing them in a fast growing Cloud environment.

- Drive for results with a passion for technology and continuous delivery

- Experience building and leading a high performance team across multiple geographies

- Ability to quickly drill down to solve problems and take ownership of the resolution

- Demonstrated ability to think strategically

- Experience integrating with 3rd party service platforms

- Experience with configuration management systems and associated automation

- Management of - access' under defined compliance standards (i.e. SOC1/2/3, SAS70 etc.)

- Strong Leadership and team building skills

- Ability to partner cross functionally in order to drive complex strategic projects

- Excellent project management skills and ability to work to deadlines successfully managing multiple business-driven initiatives

Company Profile

Cloud-based unified communication company

A global market leader in enterprise and mobile communications powering more than 2 billion business connections and 2 billion mobile subscribers every day, They helps businesses and mobile carriers connect, collaborate and provide innovative services to their customers.

Our innovation and communications experts serve more than 60 million business users in more than 100 countries, and 130 mobile service providers including 15 of the top 20 mobile carriers in the world. That makes us unique, and the only company able to provide a bridge between enterprise and mobile customers.

Send your profile to ashok@talentfirst.in for more details