VP/SVP - Operations - Finance/BFSI/Mutual Fund/F&A Domain - BFS

- Client Relationship Management - Monitor and ensure that client relationships are excellent complaint management, investor services

- Continuous improvement in service and quality - Develop and nurture a culture of continuous improvement across the organization. Develop processes, systems, performance measurement to continuously improve accuracy in financial transaction processing, data quality, minimizing investor complaints and claims.

- Seek out ideas to add value to clients and expand service scope.

- Ensure that contractual obligations including data security to clients are honored and no contractual obligations breached on part of the company or the employees including adherence to ISMS policies & procedures.

- Review SLA s contract renewals

- Lead commercial negotiations for additional scope and revenue

- Ensure SLAs are me for Quality and TAT

- Constantly look out for new business opportunities in the financial services sector to grow the company.

- Maintain focus on productivity and cost reduction.

- Process management, documentation

- Compliance & Risk - Ensure compliance to all Regulatory requirements and Risk awareness across the Organization.

- Ensure adequate human resources are available to meet todays and future requirements of the organization. People management training performance and career development

- Participate in AMC SEBI audits respond to observations and close actions

- Identify, analyze and report through formal Incident reports on all significant failures. Identify through Root Cause Analysis, risks in process and identify risk mitigation process and clearly highlight the residual risks.

- To participate and assist all AMC, SEBI and other audits that may be initiated from time to time

- To ensure that the required documents are provided to internal/ external auditors and to ensure that the audit observations are responded in time and accurately.

- Involve in preparation of response to the auditors.

- Apart from this, the observations of audit shall be shared with the team and the action taken thereof shall be notified formally.

- Productivity focus: Ensure that staffing is in line with business volumes. Improve unit productivity through process simplification and automation.

- Quality orientation - To improve quality in every aspect of operations to achieve improvement and to delight the customer.

- Continuously reviewing the Error in transactions with a view to upgrade the quality level of processing of the transactions with a view to reducing errors.

- Co ordination with various teams and other internal stakeholders to ensure that the companies- interests are protected at all times.