VP/Sr VP - Credit Services

To deliver “superior” customer service by driving operational performance, (meeting PLAs, reducing cost, driving operational efficiency and reducing operational risks).

Customers/Stakeholders:

- Ensure that the customer is at the heart of everything we do both personally and as an organisation

- To partner with Global Businesses, Change Delivery and other stakeholders to drive operational change programmes and have oversight of operational change programmes that impact the Business Service

- To assume overall responsibility for process management and operational integrity of the GSC/BS site.