VP - Solution Designing - SSC Advisory - BPO

VP Solution Designing

Job Description :

Advise our global clients on SSC Feasibility Assessment, SSC Design, SSC Transition, leveraging methodologies and assets. The successful candidate should have strong consulting and business skills in addition to quantitative and analytical capabilities. Demonstrated experienced working with complex SSC advisory, business process outsourcing, originating or delivering managed service opportunities. The right candidate will be creative and resourceful and will utilize traditional and out of the box solutions to achieve superior business outcomes.

As a SSC Advisory Senior Manager you will be responsible for :

- Support development of proposals, RFIs, and client presentations for shared services

- Manage business diagnostics and planning activities, including scoping for shared services

- Manage documentation of As-Is Process in shared service scope areas, As-Is assessment and gap analysis

- Manage designing of To-Be processes and roles leveraging leading practices for multi-function shared services

- Manage designing of reporting requirements for operational reports, service level requirements and process KPIs

- Play the role of engagement manage in various Operations Transformation Services engagements

- Nature of engagements would consist of SSC Feasibility Studies, SSC Design, SSC Transition, etc.

- Remain current on developments in the economy - specifically in areas of finance

- Possess good understanding of business processes in a corporate environment

- Regular interaction with senior client personnel for delivering engagements

- Work in a dynamic business environment and willing to adapt to different industries on a continuous basis

- Drive stringent quality of engagement delivery through thorough and meticulous planning and execution of the tasks assigned

- Manage team of consultants to ensure that deliverables are met with quality and in a timely fashion

- Plan out work for oneself and reporting team members where relevant

- Monitor engagement progress against the engagement plan

- Prepare the required deliverables in the format agreed with Client and Organisation Leadership

- Support in managing Process Transition, Knowledge Transfers & Process Reengineering

- Manage the shared services operating model design and implementation including governance and service management

- Lead business case analysis for a shared services programs

- Prepare the client for deployment

- Develop real world solutions to resolve client business needs

- Develop new methodologies and assets to support Transformation projects

- 40-80% global travel is required

Experience :

- 12 years of work experience out of which minimum 4 years from BPO, Consulting firms or Companies involved in setting up of Captive Shared Services

- Led at least 1 project in one or more phases (Assessment, Planning, Design, Development, Operational Support) of Implementation of Finance and Accounting Shared Service Centers or BPO in one of the core finance processes

- Functional experience in SSC across all or any of the phases i.e. Feasibility Studies, Build, Transition,

- Experience working with a Management Consulting firm is preferred.

- Experience with either one or more of the following ERP financials applications from a Business Analysis & Functional Design perspective is preferred: PeopleSoft, Oracle or SAP

- Excellent communication and interpersonal skills

Academic Qualifications :

- MBA or equivalent business / economics / accounting degree from a recognized institution.