Posted By

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Kaydee

Director at Pinnacle Search Services

Last Login: 27 June 2024

Job Views:  
316
Applications:  144
Recruiter Actions:  17

Posted in

IT & Systems

Job Code

1407790

VP/Senior VP - IT Infrastructure - Financial Services

18 - 25 Years.Mumbai
Posted 2 months ago
Posted 2 months ago

This role will be responsible for providing Support and Management of complex environment of Datacenter & End User Computing Services

Overall Job Description :

- Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.

- Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.

- Provides ITIL Service disciplines, covering Incident, Problem and Change Management.

- Experience in managing core Data Center Infrastructure / Data Center Facilities Management / Co-locations service/Cloud Migration

- Provide administration and support DC Equipment like Routers, Switches, Servers, Storages and San Switches.

- Inventory Management across the Datacenters.

- Co Ordination and planning for AMC of the all the products to ensure end to end support level.

- Provide technical guidance and to L1 and L2 Team.

- Service Delivery

- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

- The IT Service Delivery Manager is accountable for the end-to-end uptime of Services.

- This includes driving Infrastructure incidents in line with the SLAs/OLAs for various applications

- Providing accurate and regular reports to the management on performance of the service delivery

- Monitor and manage end-to-end delivery of IT Services

- Provide end-user computing services, including desktop support, device management, and collaboration tools.

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Posted By

user_img

Kaydee

Director at Pinnacle Search Services

Last Login: 27 June 2024

Job Views:  
316
Applications:  144
Recruiter Actions:  17

Posted in

IT & Systems

Job Code

1407790

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