VP - Senior Operations Manager - Banking

Education: Graduate/Post Graduate

Experience Range: 15+ years of relevant experience.

Foundational Skills

Excellent organizational skills are required with the ability to prioritize daily workload, work accurately and efficiently under pressure.

Settlements, Trade Life Cycle and People Management

To be able to communicate effectively

Work Timings: 1:30 PM IST - 10:30 PM IST.

Job Location: Gurgaon

Job Description

The purchase and sales team is responsible for resolving the exceptions for the equities that arise during the trade cycle (T+1, T+2, T+3), house vs street book reconciliations and resolve trade proof breaks.

The Queue Management team is responsible for ensuring all trades are processed from the front office to the back office accurately and timely. Various systems are utilized to accomplish this. The group monitors numerous reports and error queues to address the errors timely and accurately. Queue Management team prioritizes cash and municipal broker trades to ensure these deadlines are met.

If these deadlines are missed the result can be significant financial loss to the firm or fines passed down from the MSRB. The qualifying associate will manage EMEA Trade Processing and Queue Management Teams and should possess the knowledge and skill sets required to work at a high level of competence within agreed protocols and with clearly defined lines of accountability for the assigned work.

The qualifying candidate should have prior experience of having managed Trade processing and Queue Management activities.

Success is measured at a team level, with internal targets and results being measured against the Line of Business external peer group on a regular basis. The level error free Trade processing and Queue Management, adhering to the regulators requirements, Segregation Violations and our success in the market versus our peer group is a key barometer in measuring the control of risk around the process.

The key to success is to ensure team process exceptions and match them or confirm trades with brokers before value date within tight deadlines as prescribed by the SLA's/KRI's/KCI's. In a deadline driven environment, turnaround, accuracy and escalation are of high importance as we are at risk to market movements, traders P & L, client relationship, and the bank's reputation including settlement risk. Sense of urgency and attention to detail are pivotal competencies required to perform the functions.

The successful candidate is expected to quickly understand & own all aspects of the Internal systems, Process flows and SLAs / CTQ's from a Service Delivery perspective and ensure that every team member is working & delivering as per their set responsibilities adhering to set procedures & controls, documented as part of SOP's, to relevant market cut-offs & timelines in an accurate & timely manner delivering quality output for the Brokers and other internal teams

Responsibilities:

Good understanding of Global Capital Markets especially for Equities & Fixed Income products

Ability to maintain good connect with LOB partners and able to handle Issues and Escalations independently

To contribute towards consistent delivery on Business metrics along with other new responsibilities and setting higher standards of self and Team performance

Excellent Communication skills both written & spoken

Analytical thinking & logical reasoning for rational decision making

An understanding of Project Management and Six Sigma concepts & tools

Build productive teams that works effectively together to achieve or exceed set operational targets & client Service Level Agreements (SLA's)

To create improvements in business processes by contributing ideas and implementing agreed changes into the team's day-to-day operations

To perform all tasks following company policy and procedures, including legal & regulatory requirements, and to prescribed company standards

Act as a process SME and ensure to be morale booster for the team

Understanding of Business Continuity Management

Act as a catalyst in mentoring and grooming team members and prepare them for higher responsibilities

To provide coaching & support to individuals to develop their skills, acting as a role model for excellent behaviour and performance

Encourage two way communication with the team

Liaise with LOB effectively to manage the service delivery is in line with the SLA

Experience in handling the monthly deliverables like Dashboards/Risk Matrix etc.

Ensure contingency plans / flexibility in staff levels to manage workload in adverse conditions (e.g. sickness, holidays etc)