VP - RTR Operations - Retail - BPO/ITES

OPERATIONS MANAGEMENT

- Experience in leading teams across delivery centers for Retail Global clients

- Experience in leading global process reviews, SOW validation, process standardization and harmonization, CoE implementation, establishing brilliant basics leading to noiseless delivery, risk assessments and its mitigation, compliance adherence.

- Experience in transitioning and consolidating Retail and F&A work across geographies and driving process standardisation and continuous improvement projects through transformation

- Managing Projects with multiple systems, countries and languages

TRANSFORMATION EXPERIENCE

- Rich knowledge of performing Retail Industry end-to-end transformation

- Driving automation and process standardization projects for Retail Industry leading to significant improvement in processes.

- Identifying initiatives across delivery centers for delivering contractual efficiencies and beyond

- Delivering financial savings to clients through various process improvements, best practice sharing and business analytics.