VP - Projects - QA - Due Diligence - Banking

VP Projects & Quality Assurance - Customer Due Diligence (FATCA, AML, KYC), Banking.

Job Description :

- Establishing a robust quality assurance culture across Customer Due Diligence (CDD) that focuses operations management on improving service quality, minimising cost of errors and poor processing, providing structured training and feedback on an on going basis, cross training, individual operator performance and working with the site/regional team to eliminate non value activities and improving input quality.

- To lead the definition and deployment of the CDD Utility Quality Assurance model.

- Preserve the independence of the QA structure to ensure it operates independently from operations, with no conflict of interest. Ensure a responsive structure exists within the QA process for providing constructive and consistent feedback/ mentoring to process operators.

- Undertake robust error analysis based on the standard quality monitoring methodology and lead the creation and delivery of appropriate training/refresher programs to improve process and service quality

- Regular engagement with stakeholders to report on and discuss quality (including sharing best practices).

- Participate or provide operational representation/inputs to global process reviews, for the purpose of build and deployment of Global Minimum Standards on remediation/CDD processes

- Provide support to in country CDD teams so that the benefits of utilising standardized QA procedures and systems are realized.

- Ensure all actions take account of the likelihood of operational risk occurring and address any areas of concern in conjunction with operations management and/or the appropriate department.

Experience & Qualification :

- 12+ years experience in Operations Management, Projects in driving Enterprise Risk initiatives in FATCA, KYC & AML, driving Process Audits, Reviews & checks, including strong operational control capabilities, sound knowledge of QC and certain Production Management tools e.g. ETCS, Planning & Project management skills and a proven track record in delivery preferably working in a Big 4 MNC.

- Ability to maintain control, direction and motivation in an ever-changing environment

- Ability to analyse large amounts of data efficiently, draw conclusions on what the data means and actions required

- Strong relationship management skills with the ability to manage & engage multiple stakeholders, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner

- Highly effective in working with all levels of management and staff and able to work and influence decision making in a matrix environment

- Strong communication, presentation and influencing skills both verbal and written

- Operates effectively across cultures and in multi-cultural diverse work environments

- Resourceful - ability to leverage resources available to achieve goals

- Ability to understand and implement Group risk management policies.

040-40101210/9866001402.

Contact at jpabhishek@searchlight.co.in