VP - Program Manager - HNI Offering - BFS

- Overall management of the resident HNI League programme

- Evaluating and implementing various customer experience enhancement projects

- Ensuring channel understanding of programme and its objectives to ensure seamless execution

- Recommending and implementing programme transformation/ revamp when required

- Book Management including upgrades and downgrades basis programme tier eligibility

- Driving x-sell, RV increase, Net Promoter Score on the HNI League customer base

- Owning key programme matrix and ensuring periodic reporting on the same

- Optimizing processes and costs related to the programme

- Managing and building a team of programme managers