VP - Production Support Leader - IT

Job Purpose:

The role entails the responsibility of providing production support to bank's software applications. It includes administering and resolving day to day production applications issues, providing updates and perform root cause analysis.

Roles & Responsibilities:

- Perform all tests on production applications

- Design production support procedures, policies and documentation

- Identify and resolve technical issues

- Establish the root causes of production errors, and escalate serious concerns

- Prepare recovery procedures for all applications and provide upgrade to same

- Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications

- Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues

- Supervise all alerts related to application and system procedures and provide services proactively

- Deliver regular and customized training to teams within the business

- Develop test scripts for new/changed production application capabilities

- Capture and share best- practice knowledge amongst the team

- Stay abreast with global market trends and competitor strategies in key markets

- Leverage in-house synergies through collaboration with internal stakeholders