VP - Production Support - Investment Bank

VP- Production Support with Investment Bank

We have an urgent opportunity with one of the top investment bank.

Please find below mention job description for the same.

Description :

- We are seeking a senior production services manager to manage and oversee all ICG production support services provided globally from within India

- India Production Services provide production support to the in-country ICG businesses as well as global support services provided predominantly through vendor resources in multiple vendor locations around India to the Global ICG production support teams and technology groups

- Locally, the India production services lead will provide management oversight and strategic direction for the India In-Country support team

- Globally, the India production services lead will be responsible for operational service delivery and driving the strategic model and direction of all production services offshore vendor engagements

Role duties :

- Provide senior management oversight and act as senior escalation for all ICG production related requirements to the India based ICG business

- Provide senior management oversight and act as senior escalation for all offshore vendor operation services provided from India to the ICG technology group

- Drive and maintain strategic operating model of the offshore vendor model covering L0/L1, release, environments, capacity and other horizontal support service offerings providing from India

- Define and maintain customer relationship model between global ICG tech leads utilizing offshore vendor model

- Implement consistent service delivery metrics across all offshore vendor services and drive continual service and customer feedback improvements

- Manage all India based production services staff including vendor operational managers situated at vendor location

- Drive talent management initiatives across vendor staff in multiple locations

Rakesh