VP - Outbound Telesales/Customer Marketing - NBFC

Currently working on a Lead- Outbound Telesales/ Customer Marketing role with an NBFC/ Financial services organization based in Gurgaon.

- Responsible for Leading the Outbound Tele-sales team for generating Leads and subsequent closure of sales Leads by coordinating with Business Sales team.

- Creating strategic road map and setting goals and milestones for telesales team

- Monitor the Performance/KPIs/SLAs to drive efficiencies and continuously reviewing business strategy by taking corrective measures whenever required

- Handling Queries related to Salesforce tool/ DSR Updation/ Reports published/ data visibility related.

- Master Data Management w.r.t to Sales Employee Master, location change, reporting change

- Bridging the gaps & disconnects in system and work towards process improvement.

- Publishing of Reports to stakeholders within TAT (Zonal Score Card, branch score card, RM score card)

- Uploading of reallocation & new data addition as and when required. Data preparation and uploading in SFE as per the new campaign launched.

- Following up with the Sales team for DSR

- Imparting SFE training to new joiners to ensure that they can start using the SFE system

- Training Agents on New Initiatives

Required Skills - High analytical proficiency

- Outbound Telesales Team handling experience

- Experience in LAP/SME business

- Good communication and Presentation skills

- Large BPO set up experience would be an added advantage

Exp in Financial services/ domestic market is mandatory.