VP - Operations - BPO/ITES

We have an immediate requirement for the positions of VP-Operations for a leading BPO/ITES

Job responsibilities:

- Responsible for the operations delivery of a large delivery group covering multiple lines of business or domains.

- RESPONSIBLE FOR DEVELOPING AND COACHING EXPERIENCED MANAGERS (BOTH DIRECT AND INDIRECT REPORTEES) AND CONTRIBUTING TO ORGANIZATION.

- Drive operational rigor and ensure key client requirements are met.

- Identify and manage any risks within the operation.

- Should act as a strong escalation resolution source; be able to manage stakeholders at a senior level by clearly articulating the issues and solutions.

- Set the agenda for future growth as well as improvements in the delivery group and clearly communicate these to key stakeholders

- Drive towards best in class stakeholder satisfaction

- MANAGING CHANGE BOTH ONSHORE AND OFFSHORE TOWARDS BUILDING WORLD-CLASS PROCESSES.

- Drive continuous improvement within the delivery group and deployment of various improvement methodologies and levers to deliver demonstrable improvements.

- Provide oversight to improvement projects. Take the responsibility to remove any obstacles

- PROMOTES AN ENVIRONMENT WHERE ASSOCIATES ARE ENCOURAGED TO CONTINUOUSLY LEARN, DEVELOP SKILLS AND INNOVATE

- PARTNER WITH SUPPORT FUNCTIONS SUCH AS TRAINING, QUALITY AND HR TO ENSURE ADEQUATE SUPPORT ON TRAINING, MENTORING, IMPROVEMENT METHODOLOGIES AND EMPLOYEE ENGAGEMENT IS PROVIDED TO THE OPERATIONS TEAMS

- DEFINE, DELEGATE AND REVIEW THE VARIOUS EMPLOYEE ENGAGEMENT INITIATIVES TO WORK TOWARDS BEST IN CLASS EMPLOYEE SATISFACTION

- MUST HAVE A STRONG APPRECIATION AND EXPERIENCE IN KNOWLEDGE TRANSFER EFFORTS AND TRANSITIONS.

- MANAGES TO BUDGET, BUT WORKS TOWARDS DELIVERING MINIMUM 5% PRODUCTIVITY GAINS YEAR ON YEAR.

- KNOWLEDGE ON QUALITY TOOLS (LIKE SIX SIGMA, LEAN AND KAIZEN) ARE GOOD TO HAVE.

Location – Gurgaon.

Experience - 13-15 years of experience, of which over 4 to 5 years should be in transitions/project management

If interested please contact back to swati@mastermindnetwork.co.in

Swati Singhani
Mastermind network
Phone: +91 11 46140049