VP/Head - Payroll Ops & Client Relations

VP / Head Payroll Operations & Client Management for an MNC BPO in Hyderabad.

Purpose of Department

- Provides a variety of support services to business partners across the Group.

- Responsibility includes production and review of consolidated Management to ensure ongoing service delivery per the agreed SLA.

- Principal Accountabilities KPI and Targets

Service Delivery

- Key responsibility is to lead Payroll Operations and manage different global clients in consistent format/manner.

- Analyse the results of the process, investigate significant variances. Responsible for investigate any abnormal variances compared to previous months and coordinate with On-shore team to resolve all open items.

- Prepare ad-hoc requests quickly but also be able to prioritise these requests, ensuring these are agreed with the Head.

- Ensure processes are correctly and thoroughly documented (SOPs) and have been reviewed before being agreed with the Head.

- Understand business requirements and interpret data to provide meaningful analysis to facilitate business decision-making.

- Identify opportunities for self development and drive changes independently

- Continuous review of processes with the objective of improving the service delivery timeframes and identify areas of improvement

- Ensure service delivery of the designated finance processes per the standards set out in agreed SLAs.

Skills / Experience Required

- MBA from a top B' School having 16 - 20 years of experience in managing large teams / business in core operations with in a large MNC BPO handling Payroll / Finance operations and strong in Client Management handling various Global Clients directly.

Maintenance Operations.

- Currently working as a VP or Head Operations in an MNC BPO with 4+ years handling Payroll or Finance operations and should be directly having & handling multiple client engagements..

- Excellent communication skills, both written and verbal, appropriate for interaction with colleagues and business partners at all levels.

- Business oriented individuals to handle difficult situations and drive results

- The role will require initiative, solicitation at all levels of the Group and ability to communicate.

- Strong leadership and decision making skills

- Evidence of having taken difficult decisions in a complex operational environment including HR related matters.

- Strong organisational, project management and planning skills with ability to execute efficiently and effectively

- Strong decision making skills in a complex change environments

- Focussed, hard-working, result oriented and strong team player.

- Strong commercial orientation, Analytical skills, with ability to recognize areas for development.

- Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.

Interested candidates can send their profiles at jpabhishek@searchlight.co.in or call me @ 040-40101210.