VP - Customer Correspondence - Bank

Vice President-Customer Correspondence Unit

One of our clients, A leading MNC Bank is looking for a right candidate for the below mentioned position.

Vice President-Customer Correspondence Unit

Basic Job Purpose:

- To ensure that the key business indicators are achieved and improved.

- Manage the centralized process of Complaint Management in specific to Complaints under the Banking Ombudsman Scheme, various other offices of RBI and other regulators of the country.

- To effectively manage the quality & productivity standards

- Supervise the team in drafting responses for critical & sensitive cases.

- To ensure that the unit is always in a state of audit preparedness.

- To liaise with business seniors and Operations Units for process improvements/changes.

- To highlight process improvement based on root cause analysis of Problem Incidences and Escalations handled

- Supervise projects which will lead to improvement in productivity standards, customer experience & cost save.

-Recruitement, Attrition control & expense management

- Will be responsible in improving the CSLM & F1 score.

Education & Experience:

- We are looking for 10-15 yrs work experience in heading correspondence unit from reputed banks.

Interested may send your profiles with current CTC details to: preambojan@gmail.com

Premnath Bojan,
Datamatics Staffing Services
Bangalore.