VP - CRM/Customer Loyalty/Analytics

Primarily be a business delivery person (through customer loyalty, & analytics) and who also manages and / or has implemented CRM for his organisation or in earlier phase of his career.

- He should be an MBA from a premier B School

- Play lead role evaluating new CRM technologies

- Should have strong Experience in CRM, Business Intelligence, Customer Life Cycle Management, Sales Performance Management, and Analytics.

- Formulating effective CRM strategies to achieve market share and profitable growth

- Spearhead project team members involved in CRM implementation across all relevant departments in the organization in order to ensure an effective, well coordinated & well integrated CRM project environment through effective change management.

- Ability to integrate people, process & technology with business strategy & goals

- Develop and maintain documentation regarding CRM systems configuration, application workflow, and business rules.

Position based with one of the large financial group in Mumbai. If interested please mail at anish@dimensionshrd.com