VP - Corporate & Professional Services - KPO

Hiring VP – Corporate & Professional Services for a leading KPO in Gurgaon.

The client is a provider of business and technology research, data analytics and investment research services to companies worldwide with its global presence and employee strength of around 3000.

Responsibilities:

Client leadership:

- Provide insightful and innovative knowledge process solutions to Professional Services organizations.

- Help overcome intellectual bottlenecks in research and analysis projects.

Thought leadership:

- Be a brand ambassador - Build market presence in the solution area by writing articles, speaking at relevant conferences and forums etc.

- Understand the common themes of pain-points across firms, and help devise new solutions and

Execution leadership:

- Be responsible for the quality of delivery from the team, and proactively identify weak spots, take corrective measures, and provide feedback and coaching as necessary.

- Ensure that the team is highly productive and is run at desired utilization levels, maintaining the overall cost/revenue ratio within budget. Alert and make corrective actions without delay in case utilization drops (including faster traction in the market, redeployment of professionals etc.

People leadership:

- Lead and build the practice to a large global teams.

- Solve escalations related to people matters in a fair and transparent manner, upholding organization’s values of meritocracy, integrity and obligation to dissent.

Collaboration leadership:

- Collaborate and build teams with global operations centers to ensure that the practice is truly global in nature, including sufficient onsite presence in the client markets.

- Work closely and collaboratively with sales professionals (based in client markets) to build strong momentum on engagements in these verticals. Should travel to global client locations frequently to support the sales processes.

- Engage pro-actively with other teams at organization to sharpen the potential synergy in solutions effectively.

Required:

- Strong leadership skills are a must. The person should be a self-starter and proactively grow this practice in the organization.

- Good understanding of the professional services landscape.

- Strong technical and analytical skills.

- Excellent written and verbal communication.

- Strong interpersonal and people skills are a must in this role. The person will be required to convince senior personnel in different departments, and make board-level presentations. Also, the person should have the ability to manage large teams of professionals, handling people issues in a sensitive and fair manner.

- Should have demonstrated independent thinking and leadership abilities in several instances in his career.

Education:

- Ideal education background shall be a person with a dual degree; with a graduation in commerce or engineering; followed by masters in business education

Experience:

- Should have 14+ years of relevant experience (industry verticals, preferably consulting), of which at least 6-8 years should have been spent in a Chemicals/FMCG/Consumer Goods/Supply Chain

Inviting applications from dynamic & ambitious candidates to take charge of the segment.

Deepika Rawat
09540361555
Senior Relationship Manager
Laksh Human Resources India Pvt Ltd