VP - Cluster Head - Retail Branch Banking

- Lead and manage a cluster of retail branches to achieve financial

- Develop and implement strategic plans to drive growth, profitability, and customer satisfaction within the cluster.

- Ensure adherence to all regulatory and compliance requirements across branches in the cluster.

- Recruit, train, and develop branch managers and staff within the cluster.

- Provide leadership and mentorship to foster a high-performance culture.

- Set clear performance expectations, monitor progress, and conduct performance evaluations.

- Identify opportunities for business growth and market expansion within the cluster.

- Collaborate with the sales and marketing teams to implement initiatives that increase market share and customer acquisition.

- Monitor and analyze branch performance metrics and take corrective actions as needed.

- Ensure a superior customer experience across all branches within the cluster.

- Address customer complaints and escalations effectively, ensuring prompt resolution.

- Promote a customer-centric culture among branch staff.

- Optimize branch operations to enhance efficiency and cost-effectiveness.

- Implement and monitor standard operating procedures (SOPs) for branch processes.

- Oversee branch infrastructure, security, and maintenance.

- Manage and mitigate operational, credit, and compliance risks within the cluster.

- Monitor and enforce compliance with the bank's policies and procedures.

- Collaborate with the risk management team to address any risk-related concerns.

- Generate and analyze performance reports for the cluster and individual branches.

- Provide regular updates and reports to senior management.

- Use data-driven insights to make informed decisions and improvements.