VP - Client Service Manager - RTM Transformation - BFS

Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions.

Responsibilities :

- Lead/Drive the change agenda and transformation for RTM (Relationship and transaction management) across corporate bank products

- Connect business needs with technology/product priority and navigate through business hierarchies

- Work with cross functional teams across the corporate bank and drive local/global programs

- Be the change agent and self motivated to drive change programs across the divisions

- Own the book of work and implement the changes required

- Work with stakeholders across levels to capture the business requirements

- Produce MIS reporting and dashboards for regular communication of project status

- Set up and drive working group meetings across regions

- Provide thought leadership and implement automation to bring efficiencies in the business.

Requirements :

- Graduate/Post graduate with 10 + years in servicing corporate clients or in a financial institution, leading a team

- Good analytical skills, ability to exercise flexibility with regards to production problem solving

- Must possess good working knowledge of corporate banking products

- Excellent knowledge of project management tools and practices

- Good knowledge of automation tools and should have implemented the same

- Excellent communication skills, fluent in English and preferably local language

- Excellent team worker and leader, able to work in virtual global teams and a matrix organization

- Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the product offering

- Driven and motivated to work under tight timelines

- Open minded, able to share information, transfer knowledge and expertise to team members

- Strong team spirit with ability to inspire and influence team members to achieve the team's goals, besides achieving own objective

- Experience in tools like Alteryx, Blue Prism, Tableau

- Excellent skills in using MS Office - Power point and Excel