VP - Business Consulting - Analytics

- Analytics CoE provides support to various business groups and the job involves data analysis, model and strategy development and implementation, reporting and data management. It forms the information basis for strategic planning by the senior management for businesses and enables effective decision making to satisfy business needs and requirements along with addressing unforeseen challenges.

- This role involves engaging with senior stakeholders within HTS in the capacity of consulting to understand business issues and appropriately design solutions though data collection, analysis, strategy development and implementation.

- The role would manage the HTS Analytics function that supports all analytics support needed by HTS/ GSD senior leaders in making analytics-assisted decisions to improve end to end business performance through process improvement, enhanced efficiency and effectiveness, creating business insights and foresights, analyzing customer experience.

- Assisting HTS/ GSD leaders uncover improvement opportunities through analytics-assisted insights and strategies. The areas of focus would be GSD business services, HTS Quality, Communications to name a few.

- Responsible for the quality of analytics solutions delivered and implemented in operations. This would also require active engagement and understanding of key tactical and strategic issues faced by operations.

- Increase penetration of analytics-assisted decision making within HTS and GSD through developing a solid team of analytics professionals who would engage with operations in the capacity of consulting.

- The role requires the incumbent to head the HTS Operations Analytics function with a team size of 40+ members comprising of seasoned analytics professionals and reporting into the Head of Analytics in GAC.

- Demonstrated intrapreneurial qualities by creating a vision of success and following it up by charting the direction of the team

- Ability to create and clearly articulate ‘point of view’ surrounding a business issue to introduce best practice and elevate standards of problem solving

- Bachelor’s degree in mathematics/ statistics/ economics or equivalent experience, Master’s Degree preferred.

- Minimum experience of 10+ years in roles with similar context.

- Excellent communication skills with technical (the team) and non-technical (senior entity management around the globe) counterparts, being able to "translate" between the two worlds is the major thing in the day to day work.

- Strong analytical skills with an ability to grasp new concepts quickly.

- Good organizational, analytical, problem-solving and verbal and written communication skills.

- Prior experience in managing large teams handling complex business requirements

- Prior experience with consulting, CXO level engagement is desirable

Utpal Das