VP/AVP - Medical Professional - Client Services Training Initiatives - Healthcare BPO

We have a Suitable Senior Vacancy as AVP/VP-Training with our clients who are a professionally managed, rapidly growing MNC Healthcare BPO catering to the needs of US Hospitals, Physicians and HealthCare industry. The position is based in Mumbai and reports to the Director-Training. Our clients offer extremely attractive salary+career growth prospoects. Interviews are scheduled shortly.

Client Profile: They are the only integrated solutions provider that enables enterprise healthcare organizations to achieve superior financial and clinical outcomes while also empowering them to grow successfully, operate efficiently, and navigate industry change. Our clients leverage the provider organizations existing technology investments to deliver industry leading results across the practice continuum, maximize revenue and expand margins, ease provider burden while reducing costs and enable organizations to scale profitably.

What distinguishes our clients from others is their healthcare expertise; understanding of customers- business requirements; technology expertise; and our analytics/business intelligence capabilities. Our Client's team includes medical doctors, healthcare professionals who have managed clinical practices, management consultants, revenue cycle professionals, and technology practitioners.

Job Profile: Our clients have been growing and scaling their business quite rapidly. The Clinical Services Training Leader will play a critical strategic role in enabling this growth.

Key Deliverables

1.Provide clinical expertise in designing training curriculum, content, assessments - build curriculum for new service offerings and continually upgrade existing training curriculum;

2.Ensure business objectives are met - performance of new associates are meeting client and business outcomes (example: productivity, quality/accuracy, compliance, client/physician & patient satisfaction)

3.Be the face of our client's training (clinical) expertise when interacting with clients/physicians

4.Collaborate with solutions, operations and training teams to define a scalable talent model for Clinical services. Work with product development, operations and recruitment teams to build efficient and effective talent models

5.Work with training team to up-skill and ensure high caliber of clinical expertise in the training team (trainers);

6.Share relevant industry journals, literature, articles, conferences/forums etc. with entire clinical; services team to build deep understanding of US healthcare industry;

7.Help design and build continual learning programs that build clinical expertise across teams and levels in the organization;

8.This is an individual contributor role or perhaps will have one or two direct reports for content creation

Candidate Profile: MBBS (preferably MD). Necessarily needs to be a doctor who has working experience in US hospitals

1. US Clinical experience preferably in ambulatory practice with over 5 years of direct practice

2. Internist or family practice is a preferred specialty

3. Good understanding of how clinics operate - patient and physician/provider workflows

4.Good understanding of trends in clinical practice, specialties

5. Ability to provide both strategic direction and be hands on when designing and building training programs

6.Experience in a multicultural national or global organization is strongly preferred.

7. Proven ability to partner and collaborate with other functions to understand business needs; in a multi-geography operating environment

8.Strong interpersonal and communication skills. Analytical, problem-solving and decision-making skills.

9. Ability to interact with the executive leadership.

10.Results-driven within the context of a collaborative team environment.