VOZIQ - Assistant Manager - Solution Delivery

Assistant Manager, Solution Delivery

VOZIQ AI specializes in customer retention solutions for recurring revenue businesses. In this role, you will be crucial in understanding client requirements, overseeing solution implementation, and driving client satisfaction. Your responsibilities will include providing technical guidance, project management, and training while optimizing solution performance. Additionally, you will actively contribute to solution improvement, identifying new features, and developing innovative solutions to enhance customer retention and foster long-term partnerships.

Follow this link to learn more about working at VOZIQ: https://voziq.ai/

Benefits of the Role

- Growth and Leadership Opportunities: Join a dynamic and rapidly growing organization at the forefront of customer retention solutions, where you will have the opportunity to develop yourself into managing high-value US-based customers and expand your skills as a data analytics manager.

- Full Responsibility for Customer Management: Take full ownership of managing multi-year high value US-based customers, supported by the necessary resources, to ensure successful project outcomes and drive customer satisfaction.

- Collaborative Environment: Collaborate with key project resources on the customer side, including retention subject matter experts, contact center leaders, marketing managers, and data engineers, to implement annual plans on the VOZIQ AI platform and drive business success.

- Cross-Functional Collaboration: Work closely with Data Analysts, Data Engineers, Data Scientists, UI developers, and other professionals, playing a pivotal role in the success of your project and fostering professional growth through collaboration and knowledge sharing.

- Mentoring and Learning Opportunities: Benefit from mentorship by experienced analytics leaders with 10-20 years of industry expertise, as well as learning from other analysts within the organization, accelerating your professional growth and development.

- Exposure to Cutting-Edge Technologies: Gain hands-on experience and exposure to the latest technologies in data analytics, customer retention, and AI-driven solutions, allowing you to stay at the forefront of industry advancements and enhance your skill set.

Roles and Responsibilities:

- Analyze, quantify, and visualize enterprise customer data to derive meaningful insights and compellingly present them, contributing to data-driven decision-making processes.

- Collaborate with client subject matter experts, including analytics resources, customer retention specialists, Marketing, Contact Center QA, and Project Managers, to deliver measurable results for key performance indicators (KPIs) that drive business success.

- Create analytics projects and oversee end-to-end solution implementation by defining scope, timelines, and deliverables, ensuring timely and successful delivery aligned with client or business requirements.

- Coordinate with technical teams throughout the project lifecycle, including requirements gathering, design, data setup, and relevant activities, to ensure seamless integration and data availability for successful solution implementation.

- Continuously enhance the VOZIQ AI product by developing standardized reports, dashboards, visualizations, methodologies, and building new features or functions to enrich the product offerings.

- Mentor and guide team members, providing support and expertise to foster their professional growth and ensure successful project outcomes.

- Conduct regular reviews of solution performance and provide recommendations for optimization and improvement based on data-driven insights.

- Stay updated with industry trends, emerging technologies, and best practices in customer retention and analytics to drive innovation within the solution delivery process.

Qualifications and Experience:

- 5 to 7 years of experience in analytics or B2B technology consulting roles.

- Bachelor's degree in Engineering or Master's degree in Analytics, Data Science, or MBA in a relevant field.

- Strong problem-solving skills and the ability to apply analytical thinking to address business challenges and drive actionable insights.

- Experience in the customer retention or subscription-based industry would be highly advantageous.

- Experience in team management, leading and mentoring cross-functional teams.

- Experience in implementing analytics solutions and managing client relationships.

- Proficiency in data analysis, visualization, and statistical tools (e.g., SQL, Tableau, Power BI, MS Office).

- Strong communication skills to collaborate with clients, technical teams, and stakeholders.

- Professional certifications in project management (e.g., PMP, Agile, Scrum) or relevant analytics tools are a plus.