VoxPop - Head - Customer Service

VoxPop is an online start-up for licensed apparel merchandise and we are looking for someone who can head our Customer Service team

Job Responsibilities:

- Managing a team of customer service executives and maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity

- Effectively diagnose and solve day- to- day customer concerns and issues through various support channels such emails, calls, etc

- Ensuring all relevant communication, records and data are updated and recorded

- Applying the delight philosophy and following the communication standards

- Independently build relationship with cross functional teams to improve performance and deliver excellent customer experience

- You are the heart of our reputation, and ensure feedback flows to all teams in order to improve and innovate our services

Requirements:

- Preferably 3-7 years of work experience in a customer interaction role

- Strong leadership skills and an ability to perform in stressful situations

- Apply analytical and critical thinking skills to operations, and implement strategies, processes and technologies to maximize productivity and efficiency and minimize cost

- Should get well with the team with positive attitude of startup culture

- Be sincere, flexible, hardworking, multi-tasking with excellent people management skills

- Excellent communication skills

Ability to structure and create processes, and execute the same.