Volody - Manager - Customer Success

Volody Products Pvt Ltd- Head customer success.

- Volody is enterprise software product company helping businesses to digitize their legal, secretarial & compliance function.

- Our products Contract Lifecycle Management, Board Meeting Software, Compliance Management Software & Secretarial Automation solution. Volody is expanding aggressively and looking for a Business Analyst & Customer Success Manager for its Product Delivery division.

The candidate should have following experience :

- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

- Leading ongoing reviews of business processes and developing optimization strategies.

- Performing requirements analysis.

- Documenting and communicating business requirement analysis.

- Effectively communicating insights and plans to cross-functional team members and management.

- Gathering critical information from meetings with various stakeholders and producing useful reports.

- Working closely with clients, tech team, and managerial staff.

- Providing leadership, training, coaching, and guidance to junior staff.

- Allocating resources and maintaining cost efficiency.

- Ensuring solutions meet business needs and requirements.

- Getting the user acceptance testing done from clients.

- Performing user acceptance testing for internal standard products.

- Managing projects, developing project plans, and monitoring performance.

- Updating, implementing and maintaining procedures.

- Prioritizing initiatives based on business needs and requirements.

- Serving as a liaison between stakeholders and users.

- Managing competing resources and priorities.

- Monitoring deliverables and ensuring timely completion of projects.

- Creating project / product road map, communicating it with the client and get it implemented

- Client Support for technical or functional requirements

Skills Required :

- 5-12 years experience required

- Analytical Problem Solving capabilities

- Interpersonal and consultative skills

- Oral and written communication proficiency

- English language.

- Basic software knowledge and skills

- Business structure understanding