Vodafone - Senior Manager - Training

Designation : Senior Manager - Training

Location : Pune

Job Responsibilities :

- Service Partner Training Mngt-Emsure Training delivery as per National standard through service partners.

- Regularly review the Training SLA's and certification scores of Training batch.

Training Delivery Management :

- Ensure national targets on certification scores are achieved, both in-house and Service partners (SP)

- Share responsibility with Operations on initial three months performance of New joinees both in-house and Service partners (SP)

Refresher : Ensure 90% of population gets covered under refresher program/ monthly,(in-house & SP)

- Measure impact of training-performance improvement pre & post training, (in-house & SP)

Learning/Knowledge Management :

- Ensure that all training support systems & processes are managed such that they are able to maintain 100% effectiveness on the operations floor.

People Management : Performance management of trainers and TTT's for regularly up-skilling them

Experience/Skills :

- 8-10 years of experience

- Excellent Presentation Skills

- Basic Content management skills

- Team management & people-development skills

- Service mindset

- Role model - leadership & achiever

- Facilitator & counselor

- Balance between process-orientation & learning management

To apply for this position, please use the external Vodafone link