Vodafone - Senior Manager - Channel Development

Role Purpose: Responsible for partnering in conceptualizing the telecom and non-telecom distribution strategy including creation of business models that would help the business play an active role in the existing money transfer market, work along with the circle teams to build use cases which can then be replicated across the country as well as assist in the process of the customer movingfrom an agent assisted model to a self-assisted model of doing all his transactions from his wallet

Accountabilities:

- Identify relevant Telco MBOs and enable them to run the M Pesa business

- Activate Exclusive Retail on M Pesa

- Identification of Alternate channel opportunities including Local or national tie ups

- Guide and mentor circle teams on creation of right type of MBO, Retail & Alternate channel

- Drive revenue maximization from these channels

- Create and provide support required for establishing the Alternate channel

- Ensure that the HSW norms are adhered to KPI:

- No of agents created across Channels

- Total throughput delivery from alternate channel

- Total Money transfer as a % to Throughput

- Customer Acquisition against targets

- Active customers against targets measured as T2M Competencies: Critical Success Factors

- Adaptability - should be able to work across teams and channels

- Ability to Build and maintain relationship with different stakeholders

- Builds Strategic Relationships & Organizational Agility.

- Analytical Thinking Threshold Functional Competencies

- Exposure to Money Transfer category

- Strong verbal and written communication skills Differentiating Functional Competencies

- Solving Problems - Sales Planning & Forecasting