Vodafone - Manager - U&R - National Role

Job Description:

This National role focuses on prepaid revenue enhancement and will deliver Voice and SMS Budgets through product & portfolio designs

- Designing, analyzing & implementing customer retention strategy & activities.

- Managing base growth and applying design and delivery models to manage high value, medium value and low value customer segments

- Competition tracking and devising counter strategy

- Achieve budgeted Prepaid KPI’s as discussed and agreed

- Portfolio design to enhance retention and control churn.

- Creation of new services, schemes and campaigns

- Support circle teams in retention activities through continuous monitoring and providing assistance in execution

- Maintain revenue and ARPU of various segments

- Increase RES

- Increase high value base contribution

- Reducing churn across segments

- Drive CVM Models’ execution and model efficiency management

- Create standardized operating procedures in churn management

- Product / campaign design and financial evaluation

- Creation of guidance policies on campaign indices and offers

- Tracking & review of circle performance on key business indicators such as base trending, value erosion, upgrades, downgrades, etc.

- Generating actions emanating from above

- External tracking: competition, regulatory, industry

- Periodic reporting and providing inputs for decision making

- Business/Sales Practices sharing

- Process Sharing

- Product Sharing

Candidates from top FMCG / Banking and consulting companies handling product life cycle management, P&L responsibility. Only premiere institutes candidates to be considered.