Vodafone - Manager - Retail

- Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at stores, VMS, AD-VMS

- Facilitate roll-out of Vodafone retail outlets – Stores, VMS, AD-VMS (incl. selection of partners, location etc.)

- Ensure and monitor quality of acquisition through the retail channel

- Achieve revenue targets at stores, VMS and AD-VMS

- Assist Store in-charges, VMS and ADVMS channel partners manage key operating costs – store operating cost, people cost etc.

- Manage churn and achieve customer satisfaction for walk-in customers at retail outlets

- Work with Marketing Team to recommend marketing, branding and promotion activities

- Oversee store in-charges, VMS and ADVMS leads

- Keep employee-retention and motivation levels high through regular reviews of performance of both on-roll and off-roll employees

- Identify gaps in performance of immediate team and ensure training to bridge the same