Vodafone - Manager - Process Improvements - HR Domain

Role Purpose :

The HR Manager will drive productivity gains by managing end to end Transitions & continually improving the processes by providing greater visibility to stakeholders on performance bottlenecks and by identifying efficient approaches. Successful incumbent will drive initiatives for HR vertical enhancing speed and accuracy, improving efficiency, effectiveness, service quality and customer satisfaction, and reduce operational costs within the function/ department. To play a crucial role in continuous process improvement and standardization, identifying root causes of the issues and driving resolution. To own project tasks, to co-ordinate delivery of project objectives.

- As a process expert take part in migration/ transformation projects, system upgrades and enhancements.

Key Accountabilities :

- Deliver different functional transition projects as per the pre-defined milestones, facilitating timely completion of all deliverables whilst managing resources, deadlines and budgetary requirements.

- Responsible for opportunity identification, business case preparation and RFP processes.

- Ensure change control procedures are invoked for any scope change or change that significantly impacts the transition budgets.

- Register all projects in the Project Management portal and update status and RAG information on a weekly basis

- Subject matter expert for continuous improvement methodologies and their application for assigned business processes.

- Gathers issues, complaints to identify process improvement needs. Identifies process gaps, manages root cause analysis.

- Manages demand requests via the Demand Management process: request definition, impact assessment, business case development.

- Gathers industry and competitive benchmarks to support process analysis and process improvements.

- Defines standard time for executing each procedure to measure productivity, to identify bottlenecks and control work allocation.

- Develops presentations to communicate issues and recommendations to management. Communicates opportunities, results and issues to various audiences.

- Ensures full execution and implementation of new processes and systems.

- Trains, coaches and mentors individuals and teams in continuous improvement methodologies and business process and systems.

- Documents business processes.

- Leads small or medium size projects for automation. Communicates stakeholder requirements, facilitates delivery of project objectives, tracks progress. Identifies solutions to issues and risks, communicates status.

Key Skills required :

- 8 to 10 years of overall experience in Shared Services / outsourced environment

- Proven experience in managing transitions for HR processes.

- Experience in continuous improvement/ process improvement and design for within HR domain

- Drive automation for process improvements

- Project and change management experience

- Detailed knowledge of HR process and systems

- Lean/ Six Sigma knowledge and experience preferred

- Strong problem solving & analytical skills

- Excellent Interpersonal Skills

- Strong relationship management, negotiating & influencing skills

- Must have experience in managing global Stakeholders

- Must have team management experience