Role : IoT Specialist Service team Job Purpose : The role of IoT Specialist Service Manager will be a key position within the Vodafone Business IoT team. It will support large customers across multiple regions and verticals. The IoT Specialist Service Manager will provide In Life technical management & operation support to IoT customers and be accountable for support of contracted IoT Services & Solutions delivered from the IoT Portfolio. Key Result Areas/Accountabilities : - Provide a single technical point of contact for the customer - Sharper Field Service Management (HT) - Revenue Enhancement - Drive specific campaigns - Focused CX - NPS, RNPS improvements via CFTs - Competition In-sighting & Retention - Analytics & Churn reduction initiatives - Coordinate analytic, strategic and technical resources to meet client expectations and insure satisfaction. Core Competencies, Knowledge, Experience : - A proven track record of success in service management delivery in a technology industry - Excellent ability to manage customer relationships, their expectations (and define acceptance criteria) and to understand requirements of business and customer to ensure they are translated into technical delivery - Experience in successfully managing corporate/global customers and a proven track record in negotiating /influencing at a senior stakeholder level - Experience in KPI Reporting - A strong operational background in a technical role and experience of working with IoT technologies, with an interest in industry and product enhancements - A flexible nature and ability to adapt quickly to new technical products entering the Global Machine-to-Machine Portfolio - Innovative thinking and ability to consistently anticipate customer expectations in high pressured situations Must have technical/professional qualifications : - Strong Understanding of M2M, IoT and cellular technologies i.e. IOT Sensors, Platform, Packet Core (PACO) Network, GSM, and other serving nodes. - Knowledge across various domains in IoT space including Oil N Gas, Fleet Management, IIOT etc - Experience with Tableau and similar platforms - Previous experience building a services business leveraging new technologies including mobile applications, cloud/SaaS, and wired/wireless networks - Good knowledge in data sciences and data analytics and utilization of Machine learning algorithms in IoT space - Possess Strong critical thinking and problem-solving skills. Years of Experience : 7+ Industries to look from : Global Technology Companies focused on IOT base product & services, M2MSP, Automotive IOT solution providers

Mumbai

Pune

Vodafone Idea - IoT Specialist Service Manager 

Vodafone Idea - IoT Specialist Service Manager  ,Job Description for Vodafone Idea - IoT Specialist Service Manager  in Vodafone Idea in  Mumbai Pune for (7-12) years of experience. Apply Now!

Job Description for Vodafone Idea - IoT Specialist Service Manager  in Vodafone Idea in  Mumbai Pune for (7-12) years of experience. Apply Now!