Vodafone Idea - Retail Store Manager

Job Purpose

- Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.)

- Execute marketing promotions, display and store experience schemes

- Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas/Accountabilities Sales

- Achieve TNPS & EQ.

- Deliver revenue targets for the store

- Increase revenue per footfall by aiding customers' purchase decisions

- Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store

- Ensure and monitor quality of acquisition through the store

RoI:

- Achieve profitability (Return on investment) targets for the store

- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service:

- Manage higher retention and achieve customer satisfaction for walk-in customers

Store Management:

- Ensure adherence to store processes in terms of documentation and systems

- Ensure infrastructure / store upkeep

- Maintain availability of stock at the store while adhering to norms

- Ensure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience Good communication skills

Awareness on technology advancements & new digital product knowledge

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge - Consumer

Sales Planning and Forecasting

Problem Solving

Must have technical / professional qualifications

- Essential : Graduation - Regular

- Desired : post - graduation in business management/MBA

- work ex: 1 - 4 years

- Experience of retail store and customer relationship management

- Revenue Target achievement and cost management.