Job Purpose To Lead the Training &amp; Quality function for customer service for Enterprise Business Key Result Areas/Accountabilities 1. To successfully implement all the training (Functional &amp; behavioural) programs within Enterprise - CS Teams and Service partners 2. To co-ordinate, manage and deliver the in-Enterprise execution, integration and on-going tracking of a world-class blended programme of training, coaching and follow up activity that delivers complex solution and services capability, enhances skills, and Technology knowledge development (Mobile + Fixed) in a complex B2B marketplace 3. Ownership of RNPS &amp; TNPS (Relationship NPS and Touch Point Net Promoter Scores) to improve customer experience. Build systems and Process based on the insights of Relationship NPS &amp; TNPS 4. Creation of differentiated Enterprise (B2B) service experiences Core Competencies, Knowledge, Experience 1. Extensive experience in training, coaching &amp; Quality 2. Capable to understand complex solutions and impart that knowledge effectively 3. Ability to build strong relationships, and credibility, at all levels utilising a high degree of influencing skills 4. Highly creative and able to deliver training through best in class training methods and build methodologies in quality function through audits, six sigma process engineering Must have technical / professional qualifications - Experience in Training, Coaching &amp; Quality function - Technical Knowledge Preferably knowledge of Mobility &amp; Fixed line industry - Training &amp; Coaching, Quality Certifications - Training Delivery, E-learning and LMS management skills

Mumbai

Vodafone Idea - Quality & Training Lead - Customer Service - Enterprise Business 

Vodafone Idea - Quality & Training Lead - Customer Service - Enterprise Business  ,Job Description for Vodafone Idea - Quality & Training Lead - Customer Service - Enterprise Business  in Vodafone Idea in  Mumbai for (8-15) years of experience. Apply Now!

Job Description for Vodafone Idea - Quality & Training Lead - Customer Service - Enterprise Business  in Vodafone Idea in  Mumbai for (8-15) years of experience. Apply Now!