Vodafone Idea - Manager - Field Support Activation

 Job Purpose :

- To support SnD & Retail teams for tracking field issues and getting these resolved by respective stake holders in IT, CRM, Digital and NW functions.

- To ensure quicker response to clusters on resolutions and expected TAT.

Key Result Areas/Accountabilities :

- Manage operation for timely and error free Activation Journey & ensure seamless customer onboarding - New and MNP acquisitions

- Identify and segregate generic escalations into specific issues for resolution in coordination with IT.

- Identifying downtime and ticket tracking to be done on weekly basis along with stakeholders.

- Follow-up with IT for correct RCA & lose-loop with cluster teams

- Track Demands related to Activation Journey, SIMex, FRC, Recharges

-  Track re-pushing of failure cases

Core Competencies, Knowledge, Experience : 

- Role requires understanding of system process and architecture.

- Quick thinking in addressing multiple issues coming at the same time.

- Should be able to influence and get task done from cross functional teams.

Must have technical / professional qualifications :

- Understand and use of MS packages

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