Vodafone Idea - Manager - Data Core Operations

Data Core Operations - Circle

Function / Department - Core Operations - Circle

Location - Bangalore

Job Purpose :

The purpose of the role is to handle field operations activities related to Data Core elements & it services at Circle level including Cloud & IP infrastructure, also support new/expansion related Project activities. This Role will interfacing with Circle and Corporate teams like Marketing, Customer Service, RA, UAT, Nodal, Security, Central Operations, Central Planning, Central Project and NOC teams etc.

Key Result Areas/Accountabilities

- On time field support to Central Operations team, SNOC and Project Team in terms of testing, fault troubleshooting, planned events & new node implementation

- Preventive & corrective event based maintenance

- Internal and External Audit support including TERM Cell- & Security audit/compliance

- Customer complaint analysis & resolution by co-ordinating with respective teams

- Ensure quality of implementation for any new project as per VIL Data Centre norms

- Ensuring Service uptime >=99.5%

- Ensure Capacity Utilization of resource & interface utilization of respective nodes- below 70% & take necessary action in case of deviation

- Ensure to meet/maintain performance KPI as per benchmarking provided by central guidelines/targets.

- New node integration,- acceptance testing & handover from project to operations

- Inventory, Spares & Backup management

- Ensure timely issue of PR/PO for AMC/MS contracts with respective vendors -

Core Competencies, Knowledge, Experience :

- Good Knowledge of Packet Core & WiFi operations including protocol & call flows.

- Good - understanding of Hardware management and Networking

- Experience on cloud infrastructure and related technologies will be added advantage.

- Excellent communication, inter-personal & managerial skills

- Strong troubleshooting skills

- Risk assessment ability

Must have technical / professional qualifications:

- Preferred qualification in B.E/B.Tech(Electronic & Communication). CCNA/CCNP & Knowledge in Cloud Technology or Cloud related certification would be added advantage.

- Should have 10+ years of experience overall in telecom Domain. Experience on managing operations team and sound experience of implementing projects

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