Vodafone Idea - Manager - Core/Network/Volte/Telecom Operations

Role - Core Operations Team Member

Function / Department : Network - Core

Location : Pune

Job Purpose :

Manage end to end operations, KPIs Monitoring, field support, Incident & fault management, hardware & backup operations, change management, project support & closure, CXX & complaint management

Key Result Areas/Accountabilities :

- Responsible for Core KPI management

- Define & execute operations model to handle customer issues, project support & CXX management

- Field support during & post working hours as & when required. This also needs travelling & operating from different MTX locations in MNG

- Supporting SNOC teams like INM, FM, CHM, PM etc. to meet Circle Core KPIs

- Close coordination & working with various OEMs, vendors, SNOC & Corporate teams

- Ensuring Core services uptime & availability as per KPI thresholds

- Managing partners and driving partners to ensure delivery timelines are met

- Support spares, backup & MTX infra management for Core function

- Project governance & support

- Action plan & closure of periodic review meeting points with various functions & stakeholders

- Engagement with cross functional teams to innovate, influence &- achieve team goals

- Ensuring strict Process adherence & optimization for Core function

Reporting & performance management for Core function:

Core Competencies, Knowledge, Experience :

- Experience in operations for Core in Network department

- Knowledge across various domains in CS Core, Volte, IP, POI management, Data etc. preferably in Ericsson & Nokia Core

- Experience in handling Core projects

- Experience in working under high pressure, large scale, dynamic, new technology transformation & high uncertainty environment preferable

Must have technical / professional qualifications:

- BE or any equivalent technical qualification, management certification will be a plus

- Certification in any software skills or system Admin will be an added advantage

- Strong understanding of CS Core call flows and various systems

- Hands on experience in handling large scale CS Core / Volte operations

- Experience in handling various processes like incident, fault, change, performance management is a must

- Project management experience

- Experience in handling reviews & management reporting

- Must have good analytical & presentation skills

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