Role Title : Fast Track : Postpaid & Prepaid Lead Function : Customer Service Sub Function/ Vertical/ Department : Service Partner Operations/ Contact Center & Backoffice Planning & Support Location : Mumbai Years of Exp : 10-15 years Job Purpose : - To create a difference in handling customer escalated issues to Senior Management - Fast and satisfactory resolutions on issues escalated to senior management of VIL - Create an opportunity in correcting existing processes and products from customer inputs Key Accountabilities / Key Result Areas : - Speedy Resolution to all escalated issues of the customers from senior management - Consolidated view on all escalated cases to senior management - Liasoning with all stake holders in providing speedy resolution and keeping a track of same in system Core Competencies, Knowledge, Experience, Technical / Professional Qualifications : - Ability to work on MIS - Sound knowledge of MS-Access/Excel and processes - Strong analytics capability to integrate multiple data sources and derive inferences. - Recommendations for correction of system, processes and people 4) Key Performance Indicators - Timeliness and periodicity adherence of reports and analysis. - Adherence on TAT for closing customer issues - Corrections done from inputs gathered from escalations

Mumbai

Vodafone Idea - Customer Service Lead - Fast Track - Postpaid & Prepaid Vertical 

Vodafone Idea - Customer Service Lead - Fast Track - Postpaid & Prepaid Vertical  ,Job Description for Vodafone Idea - Customer Service Lead - Fast Track - Postpaid & Prepaid Vertical  in Vodafone Idea in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for Vodafone Idea - Customer Service Lead - Fast Track - Postpaid & Prepaid Vertical  in Vodafone Idea in  Mumbai for (10-15) years of experience. Apply Now!